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Order execution and delivery

1. Payment for the purchase

You can pay for the ordered product and selected delivery service:

1.1. Payment by bank card - this payment method is possible only when receiving the purchase at the SIA "UGO AUTO” address - Granita Street 26, Rumbula, Stopinu Novads, LV-1057. In the event of successful authorisation, you will receive a card authorisation receipt and an EKA check or invoice, which will serve as proof of purchase.

1.2. By bank transfer - upon final confirmation of the order, www.ugoauto.lv customer service specialist will send a bill or an invoice to the email specified in the order. Please indicate the bill or invoice number when making the payment. The product will be delivered only after the full payment of the invoice amount has been received in the SIA "UGO AUTO” bank account.

2. Order execution

2.1. Within Riga city - 1 to 2 business days from the moment of order confirmation, if the item is in stock

2.2. Territory of Latvia - 1 to 5 business days after receiving the order payment in the bank account.

2.3. For products that are out of stock, the order execution term is 1 to 30 days.

3. Impossibility of delivery

3.1. In the event that the product ordered by Buyers is out of stock in the manufacturer's warehouse, the Buyer shall be immediately notified via telephone, by receiving a call to the phone number specified by the Buyer or in writing to the email address specified by the Buyer.

3.2. In this case, the Buyer shall be reimbursed in full the paid amount if the Buyer has chosen the "transfer” payment method and made the payment, or upon the Buyer's choice an equivalent product shall be proposed at an equivalent price.

4. Order receipt, delivery methods and costs

When ordering a product we offer to choose the method of product receipt:

4.1.   Free - the ordered product is received at the address of SIA "UGO AUTO” - Granita Street 26, Rumbula, Stopinu novads, LV-1057.

4.2.   Delivery at the specified address - SIA "UGO AUTO” transport delivers the ordered product to the specified address. Delivery time and service costs are agreed upon when placing the order.

4.3.   Delivery to the specified address. If unloading and / or carrying of the product is required, the Buyer has a possibility to arrange with the SIA "UGO AUTO” freight-forwarder about the needed help on-site, which is an additional service that will not be included in the delivery cost. Enter the requirements in the window "additional information” (papildinfo) when placing the order.


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